群狼調(diào)研(長(zhǎng)沙汽車神秘顧客測(cè)評(píng)公司)開(kāi)展汽車4S店顧客滿意度調(diào)查，汽車4S店顧客滿意度調(diào)查通常包括以下內(nèi)容：

　　1. 購(gòu)車體驗(yàn)：顧客購(gòu)車過(guò)程中的整體體驗(yàn)，包括銷售員的專業(yè)知識(shí)、購(gòu)車流程的順暢性、試駕體驗(yàn)等。

　　2. 服務(wù)質(zhì)量：涉及售后服務(wù)的方方面面，例如維修和保養(yǎng)服務(wù)的質(zhì)量、等待時(shí)間、員工的友好程度和專業(yè)水平等。

　　3. 售后支持：顧客對(duì)售后服務(wù)的滿意度，如維修保養(yǎng)的效率、配件供應(yīng)的及時(shí)性、解決問(wèn)題的能力等。

　　4. 車輛質(zhì)量：顧客對(duì)所購(gòu)車輛的質(zhì)量和可靠性的評(píng)價(jià)，包括車輛外觀、內(nèi)飾質(zhì)量、動(dòng)力性能、燃油經(jīng)濟(jì)性等。

　　5. 服務(wù)設(shè)施：顧客對(duì)4S店的設(shè)施和環(huán)境的評(píng)價(jià)，如展廳的布局、洗車服務(wù)、休息區(qū)的舒適度等。

　　6. 價(jià)格和價(jià)值：顧客對(duì)購(gòu)車價(jià)格的滿意度以及所獲得的價(jià)值感受，例如與競(jìng)爭(zhēng)對(duì)手相比的價(jià)格優(yōu)勢(shì)、額外的附加服務(wù)等。

　　7. 顧客意見(jiàn)和建議：提供一個(gè)開(kāi)放性的問(wèn)題，讓顧客分享他們的意見(jiàn)和建議，以便改進(jìn)服務(wù)和滿足他們的需求。

　　這些內(nèi)容可根據(jù)具體情況進(jìn)行調(diào)整和定制，以確保調(diào)查涵蓋了顧客關(guān)注的關(guān)鍵方面。調(diào)查內(nèi)容應(yīng)簡(jiǎn)明扼要、易于理解，并提供評(píng)分或評(píng)價(jià)選項(xiàng)，以便顧客對(duì)每個(gè)方面進(jìn)行評(píng)價(jià)。

　　群狼調(diào)研(長(zhǎng)沙汽車行業(yè)神秘顧客測(cè)評(píng)公司)作為華中獨(dú)立第三方調(diào)研機(jī)構(gòu)，近年來(lái)多次開(kāi)展了滿意度調(diào)查項(xiàng)目包含了禮品展客戶滿意度調(diào)查、制造業(yè)會(huì)展客戶滿意度調(diào)查、供應(yīng)商滿意度調(diào)查、消費(fèi)者滿意度調(diào)查等第三方滿意度調(diào)查項(xiàng)目，調(diào)查項(xiàng)目覆蓋了國(guó)內(nèi)150余個(gè)城市，通過(guò)電話調(diào)查、網(wǎng)絡(luò)問(wèn)卷、現(xiàn)場(chǎng)訪問(wèn)、深度訪談、焦點(diǎn)小組等方式調(diào)研有效樣本超1,000,000個(gè)。

　　群狼調(diào)研(長(zhǎng)沙比較有實(shí)力的市場(chǎng)調(diào)查公司)通過(guò)科學(xué)有效的項(xiàng)目管理與成本控制，為客戶提供極具性價(jià)比的問(wèn)卷調(diào)查服務(wù)，從問(wèn)卷設(shè)計(jì)、前期調(diào)查、到抽樣設(shè)計(jì)、現(xiàn)場(chǎng)執(zhí)行，再到質(zhì)控管理、數(shù)據(jù)清洗等，讓市場(chǎng)調(diào)查更快捷、更高效、更經(jīng)濟(jì)、更便利、更精準(zhǔn)。

　　The content of a customer satisfaction survey for an automotive 4S dealership

　　The content of a customer satisfaction survey for an automotive 4S dealership typically includes:

　　1. Purchase Experience: Overall experience during the vehicle purchase process, including salesperson's knowledge, smoothness of the purchasing process, test driving experience, etc.

　　2. Service Quality: Involves all aspects of after-sales service, such as the quality of maintenance and repair services, waiting time, friendliness and expertise of staff, etc.

　　3. After-Sales Support: Customer satisfaction with after-sales services, including the efficiency of maintenance and repair, timely availability of spare parts, problem-solving capability, etc.

　　4. Vehicle Quality: Customer evaluation of the quality and reliability of the purchased vehicle, including exterior appearance, interior quality, performance, fuel economy, etc.

　　5. Service Facilities: Customer evaluation of the dealership's facilities and environment, such as showroom layout, car washing service, comfort of the waiting area, etc.

　　6. Price and Value: Customer satisfaction with the purchase price and perceived value, such as price advantages compared to competitors, additional services provided, etc.

　　7. Customer Feedback and Suggestions: Providing an open-ended question to allow customers to share their feedback and suggestions for improving services and meeting their needs.

　　These content areas can be adjusted and customized based on specific circumstances to ensure that the survey covers key aspects of customer concern. The survey questions should be concise, easy to understand, and provide rating or evaluation options for customers to assess each aspect.